Online Ordering & Secure Payment: All orders must be placed and paid in full online via our secure checkout gateway before processing, generation of tracking tokens, or international dispatch.
Blockchain Traceability & GS1 Standards: Every shipment is authenticated on a public or consortium blockchain for end-to-end supply chain transparency, utilizing GS1 / GTIN codes (or approved alternative cryptographic unique identifiers) to guarantee product origin and fair trade verification.
Fair Trade Prepayments & Pilot Orders: High-volume or custom pilot orders require a pre-paid contract finalized online; these funds are locked into production and non-refundable to secure fair trade supplier wages and raw material traceability ledger entries.
B2C Return & Refund Window: Eligible consumers (B2C) may return standard, unopened items within 14 days of delivery for a product refund, provided the original GS1/GTIN tag or blockchain tracking asset remains untampered and intact.
B2B Final Sales Exception: To protect supply chain integrity and fair trade pricing structures, all commercial (B2B) transactions and pre-paid pilot project orders are final, non-returnable, and cannot be detached from their digital ledger history.